Leads captured in the conversation, not in a form
New · Contacted · Follow-up · Converted
If a guest leaves a name, an email or a phone number, that's already a lead. hotelchatbook logs it with the channel, buyer persona, a 0–100 score and the travel dates they mentioned.
Where most hotels lose leads
The guest who asked about dates last week — did anyone follow up?
Without a pipeline with stages and an owner, conversations that didn't close instantly are simply forgotten.
How the pipeline works
Conversational capture
A name, an email or a phone number is enough. The source channel is logged too — Web Chat, WhatsApp, Facebook, Instagram, form or phone — nothing to fill in.
Score and buyer persona
A 0-100 score plus a buyer persona — Direct Booker, Comparer, Explorer or Urgent — so your team knows who to call first.
Owner-tracked stages
New → Contacted → Follow-up → Converted or Lost. Assign a lead to a teammate and they get an automatic email; lost leads close with the reason on record.
All the context, at hand
Full conversation and details in a side panel. Filter by status, channel, date range or property, search by name/email/phone, add team-visible notes, and export the filtered list — it auto-refreshes every few seconds.
No spreadsheet. No sticky notes. No forgotten conversations.
Every conversation has a next step.
Platform averages.
Leave no lead without a next step
Let hotelchatbook capture, score and track every conversation to a next step.
Activate hotelchatbookQuotations — the revenue pipeline
Price and availability inquiries get their own module. When a message carries transactional intent — price, rate, availability, dates — it lands in Quotations instead of blending in with the rest of your leads.