One booking engine for direct guests and agencies
A customizable widget you place on your own webpage — guests book directly while travel agencies and tour operators book with their own rates, off the same inventory.
hotelchatbook’s B2B & B2C Engine embeds directly on your webpage, so you sell to both audiences without juggling two separate systems.
What the engine handles
Customizable widget
Matches your brand and drops into your existing webpage with one snippet.
Direct guest booking (B2C)
Guests book at your public rates without leaving your site.
Agency portal & rates (B2B)
Travel agencies and tour operators book with their own negotiated rates and allotments.
Shared real-time inventory
Both channels draw from the same availability — no overbooking, no manual syncing.
No dev team required
Embed it yourself; no custom integration project needed to go live.
Works with your PMS
Connects to your existing property management setup instead of replacing it.
Who books through it
Direct guests
Booking at public rates
Travel agencies
Negotiated rates & allotments
Tour operators
Package availability
Corporate bookers
Recurring group stays
Separate systems vs one engine
Separate systems
- A direct widget on one side
- A separate agency extranet
- Manual allotment updates
- Risk of double-booking across channels
B2B & B2C Engine
- One embeddable engine
- One shared inventory
- Updates instantly on any channel
- No cross-channel overbooking
Pairs with the conversation
Guests who arrive through WhatsApp or chat can be routed straight into the same engine as the Conversational Booking Engine — one inventory behind every channel.
Frequently Asked Questions
Does this replace my current booking engine?
It can. Most hotels adopt it as their main engine because it covers both direct and agency bookings from one place. If you need to keep a separate system for a specific channel, it can run alongside it.
How do agencies get their own rates?
You set negotiated rates and allotments per agency or operator. They see and book only what you’ve configured for them, off the same live inventory guests see.
Do I still use my PMS?
Yes. The engine connects to your PMS for availability and rates instead of replacing it.
Sell to guests and agencies from one place
Stop keeping two systems in sync by hand.
Try hotelchatbook for free now