1. What are Cookies and Why Do We Use Them?

At UNOZERO, we don't use cookies to invade your privacy, but to ensure our "Hotel Brain System" and this website function with the intelligence and speed you expect. A cookie is a small text file stored in your browser when you visit our site. They allow us to remember your technical preferences, analyze how you interact with our AI, and ensure connection stability.

2. Types of Cookies We Use

We classify our cookies into four levels of necessity. When using our platform, you interact with the following:

A. Strictly Necessary Cookies (Technical)

Essential for the site to load and function. Without them, you can't navigate or access secure areas. **Use at UNOZERO:** Session token management, firewall security, server load balancing, and proper content display. These don't require your consent and are always active. **Examples:** Session token, CSRF protection, basic language preference.

B. Functionality and Personalization Cookies

Allow the site to remember your choices to avoid asking you the same thing twice. **Use at UNOZERO:** Remember selected language, keep support chat window open, or remember dashboard visual settings if you're a registered user. **Examples:** Preferred language, dashboard preferences, chat state.

C. Performance and Analytics Cookies

Help us understand how visitors behave to improve our algorithms and UX. All information is anonymous and aggregated. **Use at UNOZERO:** API response time measurement, heat maps (where you click), most visited pages, and real-time technical error detection. **Examples:** Google Analytics 4, Vercel Analytics, heat maps.

D. Advertising and Marketing Cookies

Used to show you relevant ads about technology solutions for the hotel sector on other websites. **Use at UNOZERO:** Retargeting to remind you to complete registration or inform you of new SaaS features. **Examples:** Meta Pixel, LinkedIn Insight Tag, Google Ads.

3. Third-Party Cookies and Data Processing

As a technology company, we use world-class tools that may install their own cookies. By accepting our cookies, you accept processing by providers such as: - **Infrastructure:** Vercel (For hosting and deployment) - **Analytics:** Google Analytics 4, Vercel Analytics - **Marketing:** Meta Platforms (Facebook/Instagram), LinkedIn - **Support:** Live chat tools These companies have their own privacy policies you can review on their respective websites.

4. Management and Deactivation

You have complete control. You can configure your preferences at any time from our Cookie Settings Panel (link in footer). You can also block them directly from your browser: - **Chrome:** Settings > Privacy and security > Cookies - **Safari:** Preferences > Privacy - **Edge/Firefox:** Settings > Privacy **Note:** Disabling strictly necessary cookies may cause parts of the UNOZERO platform to stop functioning correctly.

5. Cookie Duration

- **Session Cookies:** Deleted when you close the browser - **Persistent Cookies:** May remain up to 12 months maximum for analytics - **Marketing Cookies:** Up to 90 days for retargeting campaigns We periodically review our cookie duration to ensure we don't store information longer than necessary.

6. Legal Basis and Applicable Regulations

Data processing through cookies is based on: - **Law 1581 of 2012 (Colombia):** Personal Data Protection - **Decree 1377 of 2013 (Colombia):** Regulation of Law 1581 - **GDPR (EU Regulation 2016/679):** For European users - **ePrivacy Directive (2002/58/EC):** Electronic privacy directive By using our website, you accept the use of cookies as described in this policy.

7. Updates

Technology evolves fast. We'll review this policy periodically to reflect changes in our cookies or Colombian and international regulations. We'll notify you of substantial changes via a banner on the website and ask you to review and accept the new policy.

8. Contact and Rights

If you have questions about our cookie policy or wish to exercise your rights of access, rectification, cancellation, or opposition, you can contact us: - **Email:** ceo@unozero.ai - **Website:** https://hotelchatbook.com/contacto - **Address:** 9000A NW 106th ST - **Responsible:** UNOZERO S.A.S. We'll respond to all requests within a maximum of 15 business days in accordance with Colombian legislation.

Cookie and Tracking Technologies Policy