Frequently asked questions
No. hotelchatbook can integrate with your PMS via API. If you don't have a PMS, it works with Google Calendar or Google Sheets to manage availability.
WhatsApp, Instagram, Facebook Messenger, and the chat widget on your own website — the same engine replies on all of them, 24/7, in the guest's language. The web widget is included from the Freemium plan; the full Meta suite (WhatsApp + Instagram + Messenger) requires the Matrix plan or higher.
Yes. The assistant guides the guest through the entire process: dates, availability, pricing, and final confirmation — without human intervention unless you choose otherwise.
Yes. hotelchatbook integrates with Stripe to collect a deposit or full payment directly in the chat. Money goes to your account with no per-booking commission.
Not in the traditional sense. You only register your property's basic information once (prices, rules, availability) and the system starts operating autonomously. No programming, no agencies, no learning curve.
That's exactly who it was designed for. Hotels with fewer than 30 rooms, hostels, glampings, and vacation rentals. The Freemium plan starts at €0/month.
hotelchatbook detects queries that need personalized attention and alerts you to respond. The guest is never left without an answer.
The opposite: it gives you more of it. hotelchatbook handles the repetitive questions — hours, availability, pricing — so your team spends its time on what actually needs a human touch: an undecided guest, a group booking, a special situation. It doesn't replace the hotelier. It multiplies them.
Less than 10 minutes. Enter your hotel information, generate your URL, and it starts working right away. No code, no agencies.
A conversation is a complete interaction with a guest, from the first message until they book, are discarded, or request human contact.
You can buy additional packages (Matrix) or upgrade to Pro for much higher conversation volume.
No. hotelchatbook stays because it works, not because it forces you.
No. You can start without a PMS and scale when your operation requires it.