Privacy Policy

We collect information you provide directly when you: • Create a ChatBook account • Configure your accommodation profile • Use our chat services • Communicate with us This information may include: name, email, phone number, accommodation name, and service configuration data.

We use the collected information to: • Provide, maintain, and improve our services • Process transactions and send related notifications • Respond to your comments, questions, and requests • Send technical information, updates, and security alerts • Communicate about products, services, offers, and events

We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. We may share information in the following circumstances: • With service providers who help us operate the platform • To comply with legal obligations • To protect the rights and safety of ChatBook and our users

We implement technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We use SSL/TLS encryption for all communications and store data on secure servers.

You have the right to: • Access your personal data • Correct inaccurate data • Request deletion of your data • Object to processing of your data • Request portability of your data To exercise these rights, contact us at privacy@hotelchatbook.com

We use cookies and similar technologies to: • Keep your session active • Remember your preferences • Analyze service usage • Improve user experience You can configure your browser to reject cookies, although this may affect service functionality.

We may update this privacy policy periodically. We will notify you of significant changes by posting the new policy on this page and, when appropriate, sending you a notification.

If you have questions about this privacy policy, you can contact us at: • Email: privacy@hotelchatbook.com • Address: Santa Marta, Colombia